RIGHT OF WITHDRAWAL
the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without giving reasons and without any penalty, within 10 (ten) days from the date of receipt of the products. To exercise the right of withdrawal, we kindly ask you to contact customer service first at firstname.lastname@example.org. You will receive the authorization to proceed with the return and all the necessary instructions.
The exchange or return is accepted only if the goods are returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, with no signs of wear or dirt.
Shoes shipped only in their box without additional outer packaging will not be accepted.
The only costs payable by the purchaser for exercising the right of withdrawal pursuant to this article are the direct costs of returning to the Supplier. To this end, it is specified that fine leather products delivered outside the European territory can be returned only if accompanied by the `` cites '' certificate issued by the competent body. The Purchaser who must return this type of goods is advised to consult the competent bodies before making the shipment. The goods not returned regularly to customs will be refused and not refunded. The Supplier will refund the amount due to the Buyer following the withdrawal within the term of 30 (thirty) days from receipt of the notice of withdrawal provided that within this period the goods have been returned in their original condition and not worn.
EXCHANGE OF GOODS
The Supplier also grants the Buyer the right to exchange goods for size or for any defect always within the same article. If for some reason you are not satisfied with the product you have purchased, you can ask for an exchange or return the goods within 10 working days from the date of receipt of the package.
We kindly ask you to contact customer service first at email@example.com.
You will receive the authorization to proceed with the exchange or return and all the necessary instructions.
Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for allegedly defective products. In the event that they are defective, the Supplier will also bear the costs necessary to return the products to their warehouses. The exchange or return is accepted only if the item is in the same condition in which it was received, therefore it must be perfectly intact, it must not be used, washed or modified. The guarantee applies to all products.
Shoes shipped only in their box without additional outer packaging will not be accepted. It will be the Buyer's responsibility to ensure the transport of the goods returned for exchange; failing that, in case of theft or loss the goods will not be refunded. We do not accept returns of items on sale or items made to measure.
We remind you that the transport costs are to be paid by the buyer. We recommend the use of a traceable service (therefore registered mail, express parcel 3 by Poste Italiane or express courier service) as the responsibility for delivery is borne by the sender.
After HARRIS SHOES 1913 has received the package and verified that all requirements have been met, you will receive the replacement item or a refund in the case of a return.
IMPORTANT!! INSERT THE TAX RECEIPT INSIDE THE BOX
WHEN TO ASK FOR THE CHANGE
It is possible to request the return or the size change of a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):
- the product was not purchased on sale or in promotion;
- the return must be made within 10 days from the date of the order;
- the product must be intact and unused;
Following the verification of the existence of the aforementioned conditions, we will be able to send you the product in the new requested size in exchange or refund you the amount (shipping costs excluded).
To start the return / exchange procedure it is necessary to send a request to firstname.lastname@example.org, we will contact you as soon as possible to provide you with the necessary information for the procedure. If you have decided to make a return, you will be refunded the amount paid except for the shipping costs. If you have decided to make a size change, the new product will be sent to you at our expense. In any case, the transport costs for returning the product originally purchased are charged to the customer.
Note: exchange requests that do not refer only to the size change will not be accepted and returns of items will not be accepted without having previously followed the procedure indicated above.